We want you to be happy with your purchase. These are our rules for exchanges, returns and refunds.
Right of withdrawal (7 days) Under the Brazilian Consumer Protection Code (art. 49), you may cancel your purchase within 7 calendar days of receipt. The product must be sealed, unused and in its original packaging. Return shipping is on us and the refund is made using the same payment method.
Defective or damaged product Check your order on delivery. If a bottle is broken, leaking or the seal is violated, refuse the delivery or contact us within 7 days with photos of the package and the product. We will send a new product or refund you, whichever you prefer.
How to request Send your order number, the reason and photos to amz@amzgin.com or via WhatsApp (91) 99901-1108. We reply within 2 business days with instructions.
Refund – Credit card: the chargeback is requested from the payment provider and appears on your statement according to your bank's timeline. – Pix: we return the amount to the original account within 5 business days after receiving the product.
AMZ Tropical Ind. e Com. de Bebidas Ltda., CNPJ 43.785.602/0002-95, Rua Costa Aguiar, 1376 – Ipiranga, São Paulo/SP, CEP 04204-001.